Reservation Deposits
Any group reservations or appointments for multiple services with a value of $150 or more will require a deposit with a credit card or gift card number to reserve your time with us. Bridal makeup and hair services require a 50% non-refundable deposit at time of making your reservation.
Cancellation Policy
We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 48-hours’ notice so that we can schedule another guest and keep our service provider booked.
Appointments cancelled with less than 24-hours’ notice will be charged 50% of the total services cancelled. No shows without a phone call or those cancelling within 4 hours of any appointment will be charged a 100% cancellation charge. The charges will be applied to the credit card or gift card used to confirm your appointment. If there is no credit card or gift card on file, payment will be required prior to or on arrival of your future appointment.
Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hours’ advance notice. Thank you for your understanding.
Cell Phone Text Reminders
To help you not forget your special time with us we have several options to assist you. If we have your cell number we will automatically send you a text reminder 24-72 hours in advance of your appointment. Not getting text reminders? Just ask and we will turn this feature on for you. Automated text reminders are sent directly to your cell phone the week of your scheduled appointment. Confirm or cancel your appointment right from your cell phone. Reply YES to confirm, NO to cancel. To confirm your appointment cancellation via text we suggest that you call us at 864-399-0497 to confirm we did receive your text reply. M.Y. Beauty Lounge will not be responsible for cell or Internet difficulties.
Appointment Confirmation Calls
If we do not have a cell number on file for you we will call you at one of the other contact numbers you have provided to us. These calls are made at least 24-hours’ prior to your appointment. If a member of our guest services team can’t reach you personally they will leave a message if possible. Should you need to cancel please refer to our cancellation policy above.
Arrival Time
We suggest arriving at least 15 minutes prior to appointment for facial appointments to allow time to fill out a brief guest consultation questionnaire.
Late Policy
Should you be running late, we will hold your appointment for 10 minutes provided we hear from you. If you are more than 10 minutes late, the service will be adapted to the time left and the full amount will be charged.
Payment Methods
We accept cash, M.Y. Beauty Lounge gift certificates, Visa, MasterCard, Discover, and Paypal. Sorry, we do not accept checks.
Gratuities
We are often asked about gratuities. Gratuities are not included in any services, treatments or on gift cards unless noted. Quality service is customarily acknowledged by a gratuity of 15-20%. Gratuities can by given in cash, or added to your credit card. On our specials and discounted services we suggest that you tip on the full amount of services prior to discount.
Gift Certificates
Gift certificates are available for purchase for any denomination, and can be redeemed for products or services. No refunds on gift certificates and no change will be given.. Gift certificates do not expire and there are no fees. If you are using a gift certificate for payment, please let our guest services team know when you arrive for your appointment. Gratutities are not included unless it is printed on the card or certificate.
Promotional Gift Certificates
We are often asked for donations and are happy to help when we can. These gift certificates are only valid for the services listed on the gift certificate. These gift certificates do expire and have an expiration date printed on certificates.
Privacy Policy and Terms of Use
Information we gather.
The following information is gathered from our visitors to our website: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site or in related landing pages or promotional pages.
How we use the information we gather.
We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of M.Y. Beauty Lounge. We make use of Google Analytics for site traffic reporting.
The people that are given access to this information.
Your personal information is accessible only by designated M.Y. Beauty Lounge employees including administrative staff. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.
Appointments
It is recommended that appointments be reserved at least two weeks in advance to get the day and time that is best for your schedule. We cannot guarantee appointments for late arrivals.
Walk-Ins
We currently operate by appointment only. However, we do suggest that you give us a call and we can tell you what times are currently available for that day.
Service Guarantee
Our entire team takes pride in all of the services we provide. If for any reason you are unsatisfied with your service, inform a member of guest services upon checkout or within 48 hours of your appointment and we will be happy to schedule a new appointment at no charge. NO REFUNDS WILL BE GIVEN ON ANY SERVICE.
Product Returns
Products not opened or used will be accepted for refund within 7 days of purchase. Products returned new or opened within 14 days of purchase will be given an even exchange or store credit. No refunds will be given after 14 days. NO REFUNDS ON MAKEUP.